How to protect yourself from the Three hack

Update: Three has confirmed passwords were not affected in the data breach. The network will be sharing more information about the details which were leaked very soon.
If you’re on the mobile network Three, you probably know that there has been a big data breach over the last few days, which may have put your personal data in danger.
Although your banking details are unaffected, it does put other unspecified information from your Three account at risk.
These are the steps you should follow to try to best protect yourself from the hack. That said, we can’t guarantee you’ll be able to fully protect yourself from the hack.

• Three UK hack - the story so far

1. Call 333

The first step is to get in contact with Three to find out whether your details have been stolen. It’s currently unclear how many customers have been affected – some reports are saying up to six million customers – so the best thing to do is ask.
We tried to contact Three through this method as Three had not made the process of contacting its dedicated support team about the hack clear on its website.
If you speak to anyone on the phone line, they should be able to put you through to the right team.

2. Don’t answer nuisance calls

Customers discovered they had been hacked after receiving nuisance calls, so if you get any in the next few weeks be sure not to give them any of your details over the phone.
Even answering nuisance calls at all proves your number is correct, so try not to pick up calls from unknown numbers.
Look out for phishing attacks that come through by text and email too.

• How to block nuisance calls with just a text

3. Your bank account is safe

Three has confirmed your banking data isn't at risk from this hack. A statement said “we’d like to reassure customers that their financial details are not at risk.”
We still recommend being wary of any calls or emails you receive from your bank over the coming months though as there’s a risk those with the data could try to pose as your bank.

4. Three is working on a fix

Three has said it is "working with police and relevant authorities on the matter" and the company has "put measures in place to stop the fraudulent activity".
Three will be contacting those affected as soon as possible, so expect to hear from the network in the near future if you've been affected.